Connect a Gmail or Microsoft Outlook mailbox to NeetoDesk to automatically turn incoming emails into tickets. When you reply to tickets in NeetoDesk, replies are sent from the connected email address.
NeetoDesk connects the inbox of the account you sign in with, so sign in with the account for your support address, not your personal account. If you sign in with your personal account, your personal emails become tickets. Shared mailboxes, distribution lists and Google Groups usually don't have their own sign-in, so connect them using email forwarding instead.
When you first connect a Gmail or Outlook mailbox, NeetoDesk imports your latest 10 email threads as tickets, including every message in each thread, so you see the full conversation right away. Older threads aren't imported. After the first sync, new emails come in automatically.
Connecting your mailbox
Go to Admin Panel > Support Channels > Mailboxes.
Click Add new mailbox.
Select Google or Microsoft, then click Connect with Google or Connect with Microsoft.
Sign in with the account for your support email address.
Upon successful verification, your support email will be added.