Different tickets can be merged into one for faster response and to avoid repetitive tasks for each ticket. You can merge tickets regardless of their priorities, categories, or assigned agents; the ticket in which others are merged will retain its original attributes.
Here are the ways you can merge tickets:
Go to the Tickets section.
Select the tickets you wish to merge.
Once selected, you'll notice a Take Action button above the list of tickets.
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Click on the button and choose Merge Tickets from the drop-down menu.
Merge Tickets A pop-up window will appear on the right side, displaying the details of the tickets to be merged.
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Enter the ticket number you wish to merge the selected tickets into.
Merge Tickets Click Continue to proceed.
Enter any desired comments in the pop-up window and tick the necessary checkboxes.
Click the Merge Tickets button at the bottom to successfully merge the tickets. You can now view the merged ticket in the 'Tickets' section.