NeetoDesk can receive emails from almost any email provider.
Gmail or Microsoft 365
If your inbox is hosted by Gmail or Microsoft 365, we recommend connecting it directly to NeetoDesk.During mailbox setup, choose Login with Google or Login with Microsoft.
See Connect a Mailbox with Gmail/Microsoft Outlook for setup instructions.
Other email providers
If you use another email provider, such as Zoho, Proton Mail, Fastmail, Yahoo, iCloud, or a custom domain, you can forward incoming emails to NeetoDesk.
NeetoDesk gives you a unique forwarding address for your mailbox. Set up your existing email provider to forward incoming messages to this address. NeetoDesk will automatically turn each forwarded email into a ticket.
How replies are sent
When you use email forwarding, replies from NeetoDesk are sent using NeetoDesk’s mail server.
This means replies sent by your team from NeetoDesk will not appear in the Sent folder of your original email provider.
If you want replies to be sent through your own email provider and appear in your Sent folder, connect Gmail, Microsoft 365, or a custom email server directly to NeetoDesk instead.Connecting your existing inbox
Go to Admin Panel > Support Channels > Mailboxes.
Open the mailbox you want to connect, or click Add new mailbox to create one.
Select Forward from any inbox.
Copy the forwarding address shown at the top; it looks like
support.spinkart@neetodeskemail.net.Open the inbox you want to forward from in a new browser tab.
In your provider's settings, add a rule that forwards all incoming mail to the address you copied.
If you're not sure where to find the forwarding option in your provider, see the guides below.
Provider-specific forwarding guides
Gmail / Google Workspace: Automatically forward Gmail messages to another account
Microsoft Outlook / Microsoft 365: Turn on automatic forwarding in Outlook
Zoho Mail: Email forwarding in Zoho Mail
Other providers (ProtonMail, Fastmail, Yahoo, iCloud, etc.): Search your provider's help center for "automatic forwarding" and use the NeetoDesk address as the destination.
Custom domain / IMAP server: Open your hosting control panel (cPanel, Plesk, DirectAdmin, etc.), look under Forwarders or Aliases, and add a forwarder from your support address to the NeetoDesk address.