You can customize your workflow by adding or editing Categories, Statuses, and Priorities to better fit your team's needs. For example, you might want to include a status like "Under Development" or create a Category that isn’t provided by default.
To customize these options:
Go to Admin Panel.
Click on Ticket Fields card.
Click the triple dot (...) next to the field you want to edit.
Add new options or rename existing ones as needed
Click Save changes
These changes will immediately reflect across all relevant workflows.
