Ticket fields

Ticket fields are used to track ticket details. They are shown on the ticket details page or in the form to create tickets.

There are 2 types of ticket fields: System field and Custom field. System fields are provided by NeetoDesk and the fields that are manually created will be custom fields.

Creating Ticket fields

1. Go to Admin Panel.

2. Click on Ticket fields.

3. Click on the Add new field button.

4. Enter the name and select the field type.

5. Check the conditions if needed and click on save changes.

Reorder ticket fields

You can specify a specific order for the fields to be shown on the ticket details or the new ticket form.

1. Go to Admin Panel.

2. Click on Ticket Fields.

3. Click on the Reorder button.

4. Set the new order and save changes.

Marking a field as mandatory

Ticket fields could be made mandatory in 2 steps:

1. Creating a ticket from the dashboard
   When a field is made mandatory for creating a ticket, the agents will need to provide the details in order to create the ticket.

2. Closing a ticket
   When a field is made mandatory for closing a ticket, the ticket cannot be manually closed until the value for the required field is given.