NeetoDesk Help

API
CLI
MCP
Roadmap
Changelogs
NeetoDesk

How can we help?

API
CLI
MCP
Roadmap
Changelogs
NeetoDesk

- Getting Started with NeetoDesk
- Adding a new ticket on behalf of the customer
- Ticket statuses
- Default views under Tickets
- Merging Tickets
- Bulk Action on Tickets
- Marking a ticket as spam
- Deleting all spam tickets at once
- Deleting all spam tickets one by one
- Removing a ticket from spam
- Adding a ticket to Trash
- Deleting all trash tickets one by one
- Deleting all trash tickets at once
- Restore a ticket from Trash
- When a ticket is marked as SPAM
- When a ticket is moved to the trash
- How does the system calculate Active tickets?
- Default SPAM filters for tickets created via emails
- Choosing what tickets the agent can access
- Email Notifications
- Customizing reply salutation
- Use original sender as customer for agent-forwarded emails
- How CC'ed emails work
- Customizing Categories, Statuses, and Priorities
- Read receipts
- Send comment emails as threads
- Move tickets across workspaces
- Sending help articles in a ticket reply
- Ticket replies in your mailbox's Sent folder
- Add new customer
- Adding an Account Manager to a Customer
- Adding new team member
- Editing details of an agent
- Managing agent's availability
- Bulk editing team member
- Managing team member role
- Round robin ticket assignment
- Load balanced ticket assignment
- Ordering Automation Rules
- Automation Rules will skip closed tickets
- Customizing email replies sent to customer
- Send ticket updates to Slack
- Automation rules will skip the validation
- Mailboxes
- Connect a Mailbox with Gmail/Microsoft Outlook
- Automatic BCC email
- Footer for emails in ticket replies
- Forward from any inbox
- Customer identification source
- Send email using your custom email domain
- Enabling Client SMTP Auth in Microsoft 365
- Using custom Reply-To email address
- Allow email domains
- Reject email domains
- Configure email replies
- Re-authorize support email
- How NeetoDesk handles agent replies and display names
- Customer email CTA
- When a customer is marked as blocked
- Variable helpers
- System fields
- Private Notes
- Collision detection
- Ticket activity log
- Why images are missing when a customer forwards an email
- Why don't customers receive ticket numbers in the email subjects?
- Reports summary
- Reports and analytics
- Custom views
- Canned Responses
- Business Hours
- Groups
- Company
- Tasks Lists
- Ticket tag
- Customer Tags
- Company Tags
- Ticket fields
- Taxonomy
- Ticket forms
- Sharing and embedding a ticket form
- Approvals
- Audit logs
- Allow all emails to create ticket comments
- IP Restriction
- Roles and permissions
- Slack Integration
- GitHub Integration
- Zapier Integration
- Linear Integration
- NeetoPlanner Integration
- Callerdesk Integration
- How to uninstall any of the integrations
- Google sheets integration
- Adding an individual IP to allowed IP range
- Creating webhooks
- Securing Webhook Requests
- Managing webhook deliveries
- Hourly limits to prevent spam and abuse
- Custom domain
- Cloudflare Subdomain setup
- Namecheap Subdomain setup
- Hostinger subdomain setup
- DigitalOcean subdomain setup
- GoDaddy subdomain setup
- Squarespace subdomain setup
- Wix subdomain setup
- Porkbun subdomain setup
- Network Solutions subdomain setup
- AWS Route 53 subdomain setup
- Cloudflare root domain setup
- Namecheap root domain setup
- Hostinger root domain setup
- DigitalOcean root domain setup
- GoDaddy root domain setup
- Squarespace root domain setup
- Wix root domain setup
- Porkbun root domain setup
- Network Solutions root domain setup
- AWS Route 53 root domain setup
- Strato Subdomain setup
- Strato root domain setup
- Understanding "Not secure" warning after connecting custom domain
- Auto-assign groups by support email
- Does NeetoDesk create tickets from skipped inbox emails in Gmail?
- Show different ticket categories for each department
- Changing time zone
- Enable or disable dark mode
- Changing language
- Changing favicon
- Changing subdomain
- Deleting workspace/account
- Adding another workspace
- Enabling products
- Changing email address
- Changing workspace name
- Switching workspace
- What is Workspace
- Workspace name as email prefix in outgoing emails
- Prevents team members from changing the time zone
- API Keys
- API Documentation
- Single Sign on (SSO)
- I'm not getting login code/email
- Managing how users log in
- Session timeout
- Authenticator app login
- Editing team member details
- Re-inviting team member
- Using a custom reply signature
- SLA Policies
- Ticket Subscribers
- Email notifications from automation rules
- Migrating from Freshdesk to NeetoDesk
- MCP support in NeetoDesk
- Getting started with NeetoDesk CLI

Made with NeetoKB

- Getting Started with NeetoDesk
- Add new customer
- Adding an Account Manager to a Customer
- Reports summary
- Reports and analytics
- Adding an individual IP to allowed IP range
- Hourly limits to prevent spam and abuse
- API Keys
- API Documentation
- Editing team member details
- Re-inviting team member
- Migrating from Freshdesk to NeetoDesk
- MCP support in NeetoDesk
- Getting started with NeetoDesk CLI

Made with NeetoKB

Getting started 1 article Tickets 28 articles Customers 2 articles Agents 5 articles Automation Rules 7 articles Mailboxes 15 articles Misc 8 articles Reports 2 articles Admin Panel 22 articles Integrations 8 articles IP Restriction 1 article Webhooks 3 articles Spam Prevention 1 article Custom domains 24 articles Tips & Tricks 3 articles My profile 3 articles Workspace 11 articles API 2 articles Logging In 5 articles Team members 2 articles My preferences 4 articles Migrating to NeetoDesk 1 article MCP 1 article CLI 1 article

Open Enter

Move

Close Esc

Ask Neeti

Hi! I can help you find answers from this help center.

Ask a question, or try one of these:

Contact support 0/2000