Email Notifications

When an activity happens on a ticket, ticket subscribers are notified.

Email notifications will be sent for the following activities:

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1. The customer replies: Email notifications will be sent to all the ticket subscribers.

2. The agent replies: Email notifications will be sent to all the ticket subscribers except the person who sent the reply.

3. Agent adds a note: Email notifications will be sent to all the users mentioned in the note. The customer is never notified when a note is added.

All the documents attached to the ticket replies/notes will be forwarded with email notifications, except when the attachment size exceeds 10 MB.