A mailbox is an email address where customers can send support requests.
When a customer sends an email to a mailbox, NeetoDesk creates a ticket from that email. Agents can then reply to the ticket from inside NeetoDesk, and the customer receives the reply by email.
For example, you can create mailboxes for different teams or departments:
Each mailbox can have its own settings, such as the email address and reply behavior.
Each mailbox by default gets an NeetoDesk provided email address. In addition to that you can also connect your own email address from Gmail, Outlook or your custom domain.
For example, if you don't have a custom domain your can use email adress provided by NeetoDesk. In that case the mailboxes might look like this:
You can create as many mailboxes as you want to manage your work.
Adding a new mailbox
Go to Admin Panel.
Click on Support Channels.
Click on Mailboxes.
Click on the Add new mailbox button.
To add a new workspace name to the support email, select Workspace name from the Personalized email replies options.
Select from the options listed to add a custom name to the support email. Specify the name in the Custom name field.
To add an agent name to the support email, select Agent name from the options listed.
Enter the name in your support email box.
Choose Header for customer replies.
Add note that is optional.
Click on Continue.
Use the email or Login with Google or Microsoft or support email.