When you reply to a ticket, you can add a help article from your NeetoKB knowledge base straight into the reply, so the customer gets the full answer along with a link they can open. There is nothing to connect or set up; the option is always available in the reply editor.
Adding a help article to your reply
Open the ticket you want to reply to.
In the reply editor toolbar, click the NeetoKB article icon, next to Canned responses.
Use Categories to browse, or type in the search box to find the article you need.
Click an article to open its preview.
Click Send article to add it to your reply.
The article's title and a short description are added to your reply as a link. The customer can click it to read the full article on your help center.