Tags are words or combinations of words you can use to add more context to tickets and topics. You can apply tags to tickets and customers. Tags provide you with an unlimited amount of flexibility to manage and customize your support workflow.
Go to Admin Panel.
Click on Customer Tags.
Click on Add New Tag button.
Enter the name and description.
Click the Save Changes button, and the new tag will be successfully added.
Adding a customer tag to a customer:
Go to Customers.
Click on any Customer.
On Customer Detail Page, click on Tags.
Select Tag from the dropdown.
Click on Save Changes button; the new customer tag will be tagged to the customer successfully.