NeetoDesk Help Center
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NeetoDesk.com
NeetoDesk Help Center
NeetoDesk.com
Mailboxes
Add a new support email
Mailboxes
Auto BCC
Connect a Mailbox with Gmail/Microsoft
Email Forwarding - Yahoo!
Email Forwarding - Office 365
Email Forwarding - Outlook
Tickets
Understanding ticket statuses in NeetoDesk
Views show open tickets
Tasks Lists
What happens when a ticket is marked as SPAM?
Email Notifications
Ticket Subscribers
Default SPAM filters for tickets created via emails
Adding Ticket to Spam/Trash
How an agent can create a ticket
Rate-limiting incoming emails
What happens when a ticket is moved to the trash
Reopen closed tickets when customers respond
Bulk Action on Tickets
Merge Tickets
Members
How to manage a agent's availability
Adding a new team member
Managing Team Members
Managing the role of a team member
Editing details of a team member
Automation Rules
Automation rules will skip the validation
Load balanced ticket assignment
Round robin ticket assignment
Ordering Automation Rules
Automation Rules will skip closed tickets
Sending ticket updates to Slack
Misc
What happens when a customer is marked as blocked?
Footer for emails in ticket replies
Ticket placeholder variables
System fields
Reports
What does the arrow indicates in a report summary?
Views
Add a custom view
Companies
Adding a Company to Customers
Customer Satisfaction Survey
Customer Satisfaction Survey
How to Enable or Disable a Customer Satisfaction Survey
Customer Tags
How to add Customer Tags to customer
Ticket Tags
How to add a Ticket tag
Business Hours
Business Hours
Canned Response
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Task Lists
How to add Tasks List
Keyboard Shortcuts
How to Enable Keyboard Shortcuts
Integrations
Manage Third-Party Integrations
NeetoDesk Zapier integration
Twitter as Support Channel
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Settings
How to Add a Group
Twitter accounts
Canned Responses
Ticket fields
Approvals
Taxonomy
Web forms
SLA Policies
Public API
API Keys
Create tickets
Get ticket details
WhatsApp as Support Channel
WhatsApp Integration
WhatsApp conversation-based pricing
Tips & Tricks
Auto-assign groups by support email
Custom domains
Custom domains
Account
How to delete your account/workspace?
How to change workspace name
IP Restriction
Adding an individual IP to allowed IP range
Webhooks
Securing Webhook Requests
Creating a webhook
Managing webhook deliveries
Spam Prevention
Limits to prevent spam
Knowledge Base
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Canned Response
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