Configure a custom reply-to email address for your mailbox to direct customer
responses to a specific email address, such as a team email or group inbox,
instead of using the default NeetoDesk forwarding address.
When you set a custom reply-to email, customers will see this address when they
reply to ticket notifications. This is useful when you want customer replies to
go directly to a team email (like [email protected]) or a specific
department inbox.
Go to Admin Panel.
Click on Mailboxes.
Select Edit dropdown option from the mailbox you want to configure.
In the Reply-To Email section, Select Use custom email address.
Enter your desired reply-to email address (e.g.,
[email protected]).Click Continue to save your settings.
When using a custom reply-to email, incoming customer replies will
be sent to your custom email address instead of NeetoDesk. To ensure these
emails are still processed as ticket updates, you must set up email forwarding
from your custom reply-to address back to your NeetoDesk mailbox.