Automation rules

Automation rules is a powerful feature that allows you to create rules for handling custom workflows. With automation rules, you can schedule to do anything when a ticket is created or updated.

Here are some scenarios:

  1. Automatically assign the tickets to Billing group if the subject of the ticket contains "Bill" or "Payment"

  2. Automatically mark a ticket as Spam when it is created by customers having in the email

  3. Close stale tickets after 7 days of inactivity

  4. If there's no update on an Urgent ticket, send an email to Joe