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NeetoDesk.com
NeetoDesk.com
Tickets
Adding new ticket
Understanding ticket statuses in NeetoDesk
Views show open tickets
Merge Tickets
Bulk Action on Tickets
Adding Ticket to Spam/Trash
When a ticket is marked as SPAM
What happens when a ticket is moved to the trash
Default SPAM filters for tickets created via emails
Choose what tickets the agent can access
Email Notifications
Ticket Subscribers
Rate-limiting incoming emails
Reopen closed tickets when customers respond
Customize reply salutation
Use a custom reply signature
Agents
Add new team member
Editing details of an agent
Managing agent's availability
Managing agents
Manage agent role
Automation Rules
Automation rules will skip the validation
Round robin ticket assignment
Load balanced ticket assignment
Ordering Automation Rules
Automation Rules will skip closed tickets
Send ticket updates to Slack
Mailboxes
Mailboxes
Connect a Mailbox with Gmail/Microsoft Outlook
Automatic BCC email
Setting Up Email Forwarding Manually
Using "Reply-To" header for customer email
Misc
When a customer is marked as blocked
Footer for emails in ticket replies
Variable helpers
System fields
Reports
Reports summary
Admin Panel
Customer Satisfaction Survey
Customer Satisfaction Survey
How to Enable or Disable a Customer Satisfaction Survey
Custom views
Tasks Lists
Canned Responses
Business Hours
Ticket fields
Taxonomy
Adding a Group
Adding a Ticket tag
Adding Customer Tags to customer
Adding a Company to Customers
SLA Policies
Web forms
Approvals
Integrations
Slack Integration
GitHub Integration
Zapier Integration
Linear Integration
NeetoPlanner Integration
How to uninstall any of the integrations
Public API
API Keys
Create tickets
Update tickets
Get ticket details
Create comments
WhatsApp as Support Channel
WhatsApp Integration
WhatsApp conversation-based pricing
IP Restriction
Adding an individual IP to allowed IP range
Webhooks
Securing Webhook Requests
Webhooks Integration
Managing webhook deliveries
Spam Prevention
Rate limits to prevent spam
Others
Private Notes
Collision detection
Ticket activity log
Reports and anlaytics
Knowledge base article
Technical
Why don't customers receive ticket numbers in the email subjects?
Custom domains
Custom domain
Cloudflare Subdomain setup
Namecheap Subdomain setup
Hostinger subdomain setup
DigitalOcean subdomain setup
GoDaddy subdomain setup
Squarespace subdomain setup
Wix subdomain setup
Porkbun subdomain setup
Network Solutions subdomain setup
AWS Route 53 subdomain setup
Cloudflare root domain setup
Namecheap root domain setup
Hostinger root domain setup
DigitalOcean root domain setup
GoDaddy root domain setup
Squarespace root domain setup
Wix root domain setup
Porkbun root domain setup
Network Solutions root domain setup
AWS Route 53 root domain setup
Tips & Tricks
Auto-assign groups by support email
Account
Change workspace name
Change email address
Workspace settings
Changing favicon
Changing subdomain
Knowledge Base
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IP Restriction
Adding an individual IP to allowed IP range