NeetoDesk Help Center

NeetoDesk

NeetoDesk Help Center

NeetoDesk

- Adding new ticket
- Ticket statuses
- Default views under Tickets
- Merging Tickets
- Bulk Action on Tickets
- Adding Ticket to Spam
- Deleting all spam tickets at once
- Deleting all spam tickets one by one
- Removing a ticket from spam
- Adding a ticket to Trash
- Deleting all trash tickets one by one
- Deleting all trash tickets at once
- Restore a ticket from Trash
- When a ticket is marked as SPAM
- When a ticket is moved to the trash
- Default SPAM filters for tickets created via emails
- Choosing what tickets the agent can access
- Email Notifications
- Ticket Subscribers
- Rate-limiting incoming emails
- Reopen closed tickets when customers respond
- Customizing reply salutation
- Using a custom reply signature
- Use original sender as customer for agent-forwarded emails
- How CC'ed emails work
- Customizing Categories, Statuses, and Priorities
- Add new customer
- Adding new team member
- Editing details of an agent
- Managing agent's availability
- Bulk editing team member
- Managing team member role
- Automation rules will skip the validation
- Round robin ticket assignment
- Load balanced ticket assignment
- Ordering Automation Rules
- Automation Rules will skip closed tickets
- Send ticket updates to Slack
- Customizing email replies sent to customer
- Mailboxes
- Connect a Mailbox with Gmail/Microsoft Outlook
- Automatic BCC email
- Footer for emails in ticket replies
- Allow email domains
- Reject email domains
- Setting Up Email Forwarding Manually
- Using "Reply-To" header for customer email
- Sending emails using support email
- Enabling Client SMTP Auth in Microsoft 365
- Using custom Reply-To email address
- When a customer is marked as blocked
- Variable helpers
- System fields
- Reports summary
- Custom views
- Canned Responses
- Business Hours
- Groups
- Company
- Tasks Lists
- Ticket tag
- Customer Tags
- Company Tags
- Ticket fields
- Taxonomy
- SLA Policies
- Web forms
- Approvals
- Audit logs
- Slack Integration
- GitHub Integration
- Zapier Integration
- Linear Integration
- NeetoPlanner Integration
- Callerdesk Integration
- How to uninstall any of the integrations
- Adding an individual IP to allowed IP range
- Creating webhooks
- Securing Webhook Requests
- Managing webhook deliveries
- Rate limits to prevent spam
- Private Notes
- Collision detection
- Ticket activity log
- Reports and anlaytics
- Knowledge base article
- Why don't customers receive ticket numbers in the email subjects?
- Custom domain
- Cloudflare Subdomain setup
- Namecheap Subdomain setup
- Hostinger subdomain setup
- DigitalOcean subdomain setup
- GoDaddy subdomain setup
- Squarespace subdomain setup
- Wix subdomain setup
- Porkbun subdomain setup
- Network Solutions subdomain setup
- AWS Route 53 subdomain setup
- Cloudflare root domain setup
- Namecheap root domain setup
- Hostinger root domain setup
- DigitalOcean root domain setup
- GoDaddy root domain setup
- Squarespace root domain setup
- Wix root domain setup
- Porkbun root domain setup
- Network Solutions root domain setup
- AWS Route 53 root domain setup
- Strato Subdomain setup
- Strato root domain setup
- Auto-assign groups by support email
- Changing time zone
- Changing favicon
- Changing subdomain
- Deleting workspace
- Adding another workspace
- Enabling products
- Changing email address
- Changing workspace name
- Switching workspace
- What is Workspace
- Removing the prefix in outgoing emails
- API Keys
- API Documentation
- Single Sign on (SSO)
- I'm not getting login code
- Managing how users log in
- All login sessions expire after 30 day

Made with NeetoKB

- Add new customer
- Reports summary
- Adding an individual IP to allowed IP range
- Rate limits to prevent spam
- Why don't customers receive ticket numbers in the email subjects?
- Auto-assign groups by support email
- Changing time zone
- API Keys
- API Documentation

Made with NeetoKB

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