Canned Responses

A Canned Response is used to answer a customer. It is a collection of commonly used answers used as standard responses to customers' queries. Generally, these are used so that time is not wasted repeatedly typing out the same answers.

These canned responses are kept ready to send out whenever a standard question or a common question comes up frequently.

Here are the steps to add a canned response:

1. Go to Settings > Canned Responses.

2. Click on Add new canned response.

3. Provide a Name and Description for the canned response.

4. Enable the Active toggle button.

5. Specify the Availability settings for the canned response.

6. Add the required actions.

7. Click Save Changes to finalize the configuration.