NeetoDesk Help Center

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NeetoDesk.com

NeetoDesk Help Center

NeetoDesk.com

- Mailboxes
- Connect a Mailbox with Gmail/Microsoft Outlook
- Automatic BCC email
- How to Set Up Email Forwarding Manually
- Using "Reply-To" header for customer email
- Understanding ticket statuses in NeetoDesk
- Views show open tickets
- Tasks Lists
- What happens when a ticket is marked as SPAM?
- Email Notifications
- Ticket Subscribers
- Default SPAM filters for tickets created via emails
- Adding Ticket to Spam/Trash
- How an agent can create a ticket
- Rate-limiting incoming emails
- What happens when a ticket is moved to the trash
- Reopen closed tickets when customers respond
- Bulk Action on Tickets
- Merge Tickets
- Customize salutation
- Choose what tickets the agent can access
- Use a custom reply signature
- How to manage agent's availability
- Adding a new team member
- Managing Agents
- Managing the role of an agent
- Editing details of an agent
- Automation rules will skip the validation
- Load balanced ticket assignment
- Round robin ticket assignment
- Ordering Automation Rules
- Automation Rules will skip closed tickets
- Send ticket updates to Slack
- What happens when a customer is marked as blocked?
- Footer for emails in ticket replies
- Ticket placeholder variables
- System fields
- What does the arrow indicates in a report summary?
- Custom views
- Adding a Company to Customers
- Customer Satisfaction Survey
- How to Enable or Disable a Customer Satisfaction Survey
- Adding Customer Tags to customer
- Adding a Ticket tag
- Business Hours
- Adding a Group
- Canned Responses
- How to add Tasks List
- Slack Integration
- GitHub Integration
- Zapier Integration
- Linear Integration
- NeetoPlanner Integration
- How to uninstall any of the integrations
- Ticket fields
- Approvals
- Taxonomy
- Web forms
- SLA Policies
- API Keys
- Create tickets
- Update tickets
- Get ticket details
- Create comments
- WhatsApp Integration
- WhatsApp conversation-based pricing
- Auto-assign groups by support email
- Custom domain
- Cloudflare Subdomain setup
- Namecheap Subdomain setup
- Hostinger subdomain setup
- DigitalOcean subdomain setup
- GoDaddy subdomain setup
- Squarespace subdomain setup
- Wix subdomain setup
- Porkbun subdomain setup
- Network Solutions subdomain setup
- AWS Route 53 subdomain setup
- Cloudflare root domain setup
- Namecheap root domain setup
- Hostinger root domain setup
- DigitalOcean root domain setup
- GoDaddy root domain setup
- Squarespace root domain setup
- Wix root domain setup
- Porkbun root domain setup
- Network Solutions root domain setup
- AWS Route 53 root domain setup
- How to delete your account/workspace?
- How to change workspace name
- How to change email address
- Adding an individual IP to allowed IP range
- Securing Webhook Requests
- Creating a webhook
- Managing webhook deliveries
- Rate limits to prevent spam
- Private Notes
- Collision detection
- Ticket activity log
- Reports and anlaytics
- Knowledge base article
- Why don't customers receive ticket numbers in the email subjects?

- What does the arrow indicates in a report summary?
- Custom views
- Adding a Company to Customers
- Customer Satisfaction Survey
- How to Enable or Disable a Customer Satisfaction Survey
- Adding Customer Tags to customer
- Adding a Ticket tag
- Business Hours
- Adding a Group
- Canned Responses
- How to add Tasks List
- WhatsApp Integration
- WhatsApp conversation-based pricing
- Auto-assign groups by support email
- Adding an individual IP to allowed IP range
- Rate limits to prevent spam
- Why don't customers receive ticket numbers in the email subjects?

Knowledge Base
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