Web forms are the forms that customers can use to submit tickets. While building the form, you can use all the fields of the ticket, including the custom fields you might have created. This way, you can capture the exact information you need from your customers to resolve the issues.
Here are the steps to create web forms
Go to Settings from the left-hand sidebar.
Click on the Web forms card.
Click on the Add new web form button.
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Submit the form.
How to add new questions to web forms
You can include ticket fields as questions within your web forms. As these form submissions generate tickets, the subject, customer email, and description fields are mandatory. Beyond these three fields, you can incorporate any custom field you wish to associate with the tickets generated through these forms.
How to add custom ticket fields to web forms
When you want to capture additional details for tickets using ticket fields, you can add custom ticket fields to the web forms so that customers can provide the other details.
Create a custom ticket field if it's not already created
Go to the web form details
Click on
Add new question
buttonSelect the field that you want to add
Click on
Save changes
How to add the forms menu to the Knowledge Base
NeetoKB has web form support, so you can show the web form links in the menu easily. Follow this procedure to do so:
Go to NeetoKB.
Go to Customize KB > Navigation.
Add a new Header/Footer link.
Choose Action for type.
Select Submit a ticket form in the dropdown.