How to add a ticket to Spam
You can mark or unmark emails as spam. Follow the steps given below:
Select the checkbox for the tickets that you need to add to the spam.
The take Action drop-down menu will be displayed after the ticket count.
Select the Mark as Spam option from the drop-down menu.
A modal will be displayed; select Continue.
The ticket will be added to Spam view.
How to add a ticket to Trash
You can mark or unmark emails as spam. Follow the steps given below:
Select the Checkbox for the tickets that you need to add to the spam.
Take Action drop-down menu will be displayed after the ticket count.
Select the Delete option from the drop-down.
A modal will be displayed; select Continue.
The ticket will be added to Spam view.
How to permanently delete and restore a ticket from Spam
Tickets that have been in spam for more than 30 days will be automatically deleted; otherwise, if you want to remove them manually, follow the steps mentioned below:
Deleting all spam tickets in once
Select Spam view from Ticket View Sidebar.
All the spam tickets will be listed on the page.
Click on Empty Spam Now! button
A modal will be displayed for confirmation; click Continue.
All the spammed tickets will be permanently deleted.
Deleting all spam tickets one by one
Select Spam View from the Ticket View Sidebar.
All the spammed tickets will be listed on the page.
Select the Checkbox for the tickets that you need to permanently delete.
Take Action drop-down menu will be displayed after the Ticket count.
Select Delete forever option from the drop-down.
A modal will be displayed, select Continue.
The ticket will be permanently removed.
Removing a ticket from spam
Select Spam View from the ticket view sidebar.
All the spam tickets will be listed on the page.
Select the Checkbox for the tickets that you need to permanently delete.
Take Action drop-down menu will be displayed after the ticket count.
Select the Not Spam option from the drop-down.
The ticket will be removed from spam and listed on the All Tickets view page.
How to permanently delete and restore a ticket from Trash
Follow the steps mentioned below to permanently delete a ticket from Trash :
Permanently delete a ticket from Trash
Select Trash View from the ticket view sidebar.
All the deleted tickets will be listed on the page.
Select the checkbox for the tickets that you need to permanently delete.
Take Action drop-down menu will be displayed after the Ticket count
Select Delete forever option from the drop-down.
A modal will be displayed; select Continue.
The Ticket will be permanently removed.
Restore a ticket from Trash
Select Trash View from the Ticket View Sidebar.
All the deleted tickets will be listed on the page.
Select the Checkbox for the tickets that you need to permanently delete
Take Action drop-down menu will be displayed after the Ticket count
Select Restore option from the drop-down.
A modal will be displayed; select Continue.
The ticket will be removed from Trash and listed on the All Tickets view page.